NeverGiveUp

Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Children's Online Privacy Protection Act (COPPA).

2. Information We Collect

We collect and process the following types of information:

  • Personal Data: Name, email address, and payment information
  • Usage Data: Information on how you interact with the Service
  • User-Generated Content: Information you provide through questionnaires and other interactions
  • Device and Log Data: IP address, browser type, device identifiers, and other technical information

We do not knowingly collect or process data from children under 13 without parental consent. If you believe we have inadvertently collected such data, please contact us immediately at [email protected].

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our Service
  • To personalize your experience and create AI-generated content
  • To process payments and manage your account
  • To communicate with you and provide customer support
  • To analyze usage patterns and improve our Service
  • To comply with legal obligations

4. Data Controller and Data Agent

For the purposes of GDPR, we act as the Data Controller for your personal data. As part of our commitment to data protection, we have appointed a Data Protection Officer (DPO) who serves as our Data Agent. The Data Agent is responsible for:

  • Ensuring compliance with data protection laws
  • Overseeing data protection strategy and implementation
  • Acting as a point of contact for data subjects and supervisory authorities
  • Handling data protection inquiries and requests

You can contact our Data Agent at [email protected].

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you have given explicit consent for specific purposes
  • Contract Performance: To fulfill our contractual obligations to you
  • Legal Obligations: To comply with applicable laws and regulations
  • Legitimate Interests: When necessary for our legitimate interests, provided they do not override your fundamental rights and freedoms

6. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You can review and manage all information stored about you in your dashboard:

  1. Log into your account dashboard
  2. Navigate to the "Privacy" or "Data Management" section
  3. Review the stored information
  4. Select the data you wish to delete or choose "Delete All Data"
  5. Confirm your decision

Please note that some information may be retained for legal or administrative purposes even after deletion.

7. Third-Party Services

We use the following third-party services to support our operations:

  • Stripe: For processing payments
  • Plausible: For web analytics

These services have access to your personal data only to perform specific tasks on our behalf and are obligated to protect your information.

8. AI and Data Usage

8.1. Our Service uses AI to generate personalized content. Your personal data is used solely for personalizing your experience and is not used to train AI models for other purposes or users.

8.2. You can review and manage AI-generated content and preferences in your dashboard.

8.3. We implement measures to ensure AI decision-making processes are fair, transparent, and do not result in discriminatory outcomes.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have the following rights:

  • Right to Access: Review your personal data in your dashboard
  • Right to Rectification: Correct inaccurate data through your dashboard
  • Right to Erasure: Delete your data as described in Section 6
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive a copy of your data in a structured format
  • Right to Object: Object to our processing of your data
  • Right to Withdraw Consent: Withdraw previously given consent

To exercise these rights beyond what's available in your dashboard, please contact our Data Agent at [email protected].

11. International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting a notice on our website or sending you an email. Please review this policy regularly.

13. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact our Data Agent at [email protected].

Our mailing address:

9450 SW Gemini Dr - PMB 89255 - Beaverton, OR